Legal Experience in Mexico

Privacy Policies

Last updated: October 14, 2025

This Privacy Policy describes how FLOR DE CAÑA EXPERIENCIA MÉXICO (hereinafter, the "Site," "we," or "our") collects, uses, and discloses your personal information when you visit or use our services, make a purchase at flordecanaexperiencia.mx (hereinafter, the "Site") or when you communicate with us in any other way regarding the Site (collectively referred to as the "Services"). For the purposes of this Privacy Policy, the terms "you" and "your" refer to you as a user of the Services, whether as a customer, website visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, do not use or access any of the Services.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices or for any other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

Collection and Use of Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set forth below, we may use the information we collect to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce the applicable terms of service, and protect or defend the Services, our rights, the rights of our users, and the rights of others.

Personal information we collect

The types of personal information we collect about you depend on how you interact with our Site and how you use our Services. The term "personal information" refers to information that identifies or describes you individually, as well as information that can be linked or associated with you. The following sections describe the specific categories and types of personal information we collect.

Information we collect directly from you

The information you provide directly through our Services may include the following:

• Contact details:

  Include your name, address, phone number, and email address.

• Order information:

  Include your name, billing address, shipping address, payment confirmation, email address, and phone number.

• Account information:

  This includes your username, password, security questions, and other information used for account security purposes.

• Customer service information:

  This includes the information you choose to provide in your communications with us, such as when you send a message through the Services.

Some features of the Services may require you to provide us directly with certain information about yourself. You may choose not to provide this information; however, doing so may prevent you from using or accessing these features.

Information we collect about your use

We may also automatically collect certain information about your interaction with the Services (hereinafter, "Usage Data"). To do so, we may use cookies, pixels, and similar technologies (hereinafter, “Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.
• Our payment processors collect payment information (such as bank account details, credit or debit card information, and billing address) to process your payment so that we can fulfill your orders and provide the products or services you have requested, thereby enabling us to fulfill our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we—or the third parties we work with—may automatically collect certain information using online tracking technologies, such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be handled in accordance with this Privacy Policy. Please also see the following section, “Third-Party Websites and Links.”

Use of Your Personal Information

• Provision of services and products:

  We use your personal information to provide you with the Services and thereby fulfill our contract with you, which includes processing your payments, fulfilling orders, sending notifications related to your account as well as your purchases, returns, exchanges, or other transactions, in order to create, maintain, and manage your account, arrange shipping, facilitate returns or exchanges, as well as other features and functionalities related to your account.

• Marketing and advertising:

  We may use your personal information for promotional and marketing purposes, such as sending you promotional, advertising, and marketing communications via email, text message, or regular mail, as well as to show you ads for products or services. This may include using your personal information to better tailor the Services and advertising both on our Site and on other websites.

• Security and fraud prevention:

  We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you choose to use the Services and create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other account details with anyone. If you believe your account has been compromised, please contact us immediately.

• Communications and service improvement:

  We use your personal information to provide customer service and improve our Services. This is in our legitimate interest so that we can respond to you, provide effective services, and maintain our business relationship with you.

Cookies

Like many other websites, our Site also uses cookies. For specific information about the cookies we use in connection with the operation of our Shopify store, please visit https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and our Services (including remembering your actions and preferences), as well as to generate reports and statistics and better understand user interaction with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better personalize the services, products, and advertising on our Site and other websites.

Most browsers automatically accept cookies by default, but you can choose to configure your browser to delete or reject cookies using your browser settings. Please note that deleting or blocking cookies may negatively affect your user experience and may cause some of the Services, including certain general features and functionalities, to function incorrectly or become unavailable. Additionally, blocking cookies may not completely prevent the sharing of information with third parties, such as our advertising partners.

Disclosure of Your Personal Information

Under certain circumstances, we may disclose your personal information to third parties for the purposes of fulfilling contracts, legitimate interests, or other reasons set forth in this Privacy Policy. Such circumstances may include the following:

• With vendors or other third parties that provide services on our behalf (for example, IT management, payment processing, data reporting and analytics, customer service, cloud storage, and fulfillment).
• With business and marketing partners to show you advertisements and provide services to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you instruct us, request us, or otherwise consent to our disclosure of certain information to third parties—for example, to ship products to you, or through the use of social media widgets or login integrations with your consent.
• With our affiliates or in any other capacity within our corporate group, in our legitimate interest in successfully conducting business.
• In connection with business transactions, such as mergers or bankruptcies, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, as well as our rights, those of our users, and those of others.

We disclose the following categories of personal information and sensitive personal information about users for the purposes described above in "Collection and Use of Your Personal Information" and "Disclosure of Your Personal Information":

Category

• Identifiers such as basic contact details and specific order and account information.
• Business information, such as order data, purchasing information, and customer service information.
• Internet or other similar network activity, such as usage data.
• Geolocation data, such as locations determined by an IP address or other technical means.

Recipient categories

• Vendors and third parties that provide services on our behalf (such as internet service providers, payment processors, compliance partners, customer service partners, and providers of data reports and statistics).
• Business and marketing partners.
• Affiliates

We do not use or disclose confidential personal information without your consent or for the purpose of inferring characteristics about you.

We have “sold” and “shared” (as those terms are defined under applicable law) personal information during the past 12 months for the purpose of engaging in advertising and marketing activities as described below.

Recipient categories

• Identifiers such as name, email address, and phone number - Business and marketing partners.
• Business information such as records of products or services purchased - Business and marketing partners.
• Usage data - Business and marketing partners.

User-generated content

The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, that content will be public and accessible to anyone.

We have no control over who will have access to the information you choose to make available to others. Furthermore, we cannot guarantee that those who have access to such information will respect or protect your privacy. We are not responsible for the privacy or security of any information you make publicly available, nor for the accuracy, use, or misuse of any data you disclose to or receive from third parties.

Third-party websites and links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to unaffiliated sites or sites that are not under our control, you should review their privacy and security policies, as well as other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found on them. Information you provide on public or semi-public sites, including information you share on external social media platforms, may also be visible to other users of the Services and/or users of such external platforms, without limitation as to its use by us or by third parties. Our inclusion of such links does not, in and of itself, imply any endorsement of the content of such platforms or their owners or operators, except as disclosed on the Services.

Data on children

The Services are not intended for use by children, so we do not knowingly collect any personal information from children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request its removal.

As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” (as those terms are defined under applicable law) personal information of children under the age of 16.

Security and retention of your information

Please note that no security measure is perfect or impenetrable, so we cannot guarantee "perfect security." Additionally, the information you send us may not be secure while in transit. Therefore, we recommend that you do not use unsecured channels to communicate sensitive or confidential information.

The length of time we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, so they may apply only in certain circumstances, which would allow us to deny your request in certain cases and as permitted by law.

• Right of access/information:

  You may have the right to request access to the personal information we hold about you, including details regarding how we use and share your information.

• Right to erasure:

  You may have the right to request that we delete the personal information we hold about you.

• Right of correction:

  You may have the right to request that we correct any inaccurate personal information we hold about you.

• Right to data portability:

  You may have the right to receive a copy of the personal information we hold about you and to request that it be transferred to a third party, subject to certain conditions and exceptions.

• Processing restriction:

  You may have the right to request that we stop or restrict the processing of your personal information.

• Withdrawal of consent:

  Whenever we rely on your consent to process your personal information, you may have the right to withdraw that consent.

• Appeal:

  You may have the right to appeal our decision if we refuse to process your request. To do so, you can respond directly to our denial.

• Managing communication preferences:

  We may send you promotional emails, and you can unsubscribe at any time using the unsubscribe option provided in the emails we send. If you unsubscribe, we may still send you non-promotional emails, such as those related to your account or orders you have placed.

You may exercise any of these rights as indicated on our Site or by contacting us using the contact details provided below.

Please be aware that exercising any of these rights will not result in any form of discrimination on our part. We may need to collect information from you to verify your identity—such as your email address or account information—before we can provide a substantive response to your request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting requests from an agent, we will require you to provide proof that you have authorized that agent to act on your behalf. We may also require you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with the response we have provided to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details provided below, or to file a complaint with the relevant local data protection authority.

International users

Please note that we may transfer, store, and process your personal information outside the country where you live. Your personal information will also be processed by staff, third-party service providers, and partners in those countries.

If we transfer your personal information outside of Europe, we will use recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or any equivalent contract issued by the competent UK authority, as applicable, unless the data transfer is to countries that provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, you can call us, send an email to experienciamx@flordecana.com, or contact us at Avenida Emilio Castelar, 149, Mexico City, DF, 11540, MX.

Online Store Refund and Return Policies

WARRANTIES AND RETURNS

How do I request a refund due to quality issues or warranty claims?

If you have any issues with the quality of your product or need to file a warranty claim, please send us an email at experienciamx@flordecana.com. In your email, please describe the situation in detail and attach clear photos as evidence.

Our customer service team will contact you to arrange the product exchange. The replacement process may take up to 7 business days. Once the new order is ready, we will ship it via DHL, BORZO, or UBERFLASH. We will also coordinate with these carriers to arrange for the pickup of the defective product.

WE DO NOT ACCEPT RETURNS IN RON FOR ITEMS IN THE EXCLUSIVE PRODUCT CATALOG, NOR DO WE OFFER REFUNDS FOR TOURS OR EXPERIENCES.

REFUND

Below, we explain how to request a refund, depending on your payment method:

If you paid with Mercado Pago:

To request a refund, send an email to experienciamx@flordecana.com clearly stating the reason for the return. You must include a copy of your government-issued ID and a refund request letter. Both documents must be in the name of the person who made the purchase.

Your case will be reviewed, and our customer service team will contact you if necessary. Please note that refund processing times are subject to Mercado Pago’s policies and are not the responsibility of Destilados de Lujo SA de CV (Flor de Caña Experiencia México).

If you paid by credit or debit card:

It may take between 3 and 31 business days for the refund to appear in your account after the purchase is canceled. This timeframe depends entirely on your issuing bank. We recommend that you contact your bank directly for more specific information about the timeframe in your particular case.

• Credit cards:

  The refund will appear on your credit card statement.

• Debit cards:

  You'll see the refund in your bank account statement.

If you paid by cash, wire transfer (SPEI), or bank deposit:

To speed up the refund process, once we approve the return, we will deposit the money directly into the bank account (CLABE) you provide. You can send us this information via email, WhatsApp, or by sending a screenshot of your online banking or the front page of your bank statement.

We will process the transfer from our BanBajío account. Please note that it may take up to 30 minutes for the account to be approved by our bank.

Shipping Policies

Orders for Mexico City and its metropolitan area are processed and shipped 24 hours after order confirmation, using our partners BORZO and UBERFLASH. Please note that we do not offer same-day delivery; orders are shipped only after payment has been verified. Express shipping requests will incur an additional fee, which may be up to twice the standard shipping rate.

If your order is for delivery within Mexico, the delivery time will depend on our supplier DHL’s schedule. Please note that these shipments are not insured.

Terms of Service

This website is operated by FLOR DE CAÑA EXPERIENCIA MÉXICO. Throughout the site, the terms “we,” “us,” and “our” refer to FLOR DE CAÑA EXPERIENCIA MÉXICO. FLOR DE CAÑA EXPERIENCIA MÉXICO offers this website, including all information, tools, and services available on this site, to you, the user, subject to your acceptance of all terms, conditions, policies, and notices set forth herein.

By visiting our site or purchasing something we offer, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including any additional terms and conditions and policies referenced herein or available via hyperlink. These Terms of Service apply to all users of the site, including, but not limited to, users who are visitors, providers, customers, merchants, or content contributors.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. If these Terms of Service are deemed an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current services will also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates or changes to our website. It is your responsibility to check this page periodically for any changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

• SECTION 1: ONLINE STORE TERMS AND CONDITIONS

By accepting these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are of legal age in your state or province of residence and have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in using the service, violate any laws in your jurisdiction (including, but not limited to, copyright laws).

You must not transmit any viruses, worms, or other destructive code. Failure to comply with or violation of any of these Terms will result in the immediate termination of your services.

• SECTION 2: GENERAL TERMS AND CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transmitted in unencrypted form and may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transmission over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, the use of the Service, or access to the Service, or any content on the website through which the Service is provided, without our express written permission.

The headings used in this agreement are included solely for convenience and shall not limit or otherwise affect these Terms.

• SECTION 3: ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We shall not be liable if the information available on this site is inaccurate, incomplete, or out of date. The material on this site is provided solely for general informational purposes and should not be taken as definitive or used as the sole basis for making decisions without consulting primary sources of information that are more accurate, complete, or timely. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information is not necessarily current and is provided for reference purposes only. We reserve the right to modify the content of this site at any time, but we are under no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

• SECTION 4: CHANGES TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the service (or any part or content thereof) at any time without notice.

We shall not be liable to you or any third party for any modifications, price changes, suspensions, or interruptions to the service. The prices of our products are subject to change without notice. We reserve the right to modify or discontinue the service (or any part or content thereof) at any time without notice.

• SECTION 5: PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may be in limited supply and are subject to return or exchange only in accordance with our Refund Policy.

We have done our best to display the colors and images of our products in the store as accurately as possible. However, we cannot guarantee that the colors displayed on your computer monitor will be exact.

We reserve the right, but are not obligated, to limit sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any of the products or services we offer. Product descriptions and prices are subject to change at any time without notice, at our sole discretion.

We reserve the right to remove any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not guarantee that the quality of the products, services, information, or other materials you obtain will meet your expectations, nor do we guarantee that errors in the service will be corrected.

• SECTION 6: ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel the quantities purchased per person, household, or order. These restrictions may include orders placed by or under the same customer account, the same credit card, or orders that use the same billing or shipping address. In the event that we modify or cancel an order, we will attempt to notify you by contacting you via email or using the billing address or phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by sellers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made in our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you when necessary.

For more details, please review our Refund Policy (read).

• SECTION 7: OPTIONAL TOOLS

We may provide you with access to third-party tools that we do not oversee and over which we have no control or involvement. You acknowledge and agree that we provide access to such tools “as is” and “as available,” without any warranties, representations, or conditions of any kind and without any endorsement. We are not responsible for your use of optional third-party tools.

Any use you make of the optional tools offered through the site is entirely at your own risk, and you must ensure that you understand and agree to the terms under which the relevant third-party providers make the tools available.

In the future, we may also offer new services or features through the website (including the launch of new tools and resources). Any new features or services will also be subject to these Terms of Service.

• SECTION 8: THIRD-PARTY LINKS

Certain content, products, and services available through our service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for reviewing or evaluating the content or accuracy of such sites, and we do not guarantee or assume any obligation or liability for any third-party materials or websites, or for any other third-party materials, products, or services.

We are not liable for any damage or loss related to the purchase or use of goods, services, resources, or content, or for any other transaction conducted in connection with third-party websites. Please carefully review the policies and practices of third parties and ensure that you understand them before conducting any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to those third parties.

• SECTION 9: COMMENTS, REVIEWS, AND OTHER USER SUBMISSIONS

If, at our request, you submit specific proposals (such as contest entries) or, without our request, send us creative ideas, suggestions, proposals, plans, or other materials—whether online, via email, by mail, or otherwise (collectively, “submissions”)—you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments you submit to us. We are not and will not be obligated (1) to maintain the confidentiality of any comments; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but are under no obligation to, monitor, edit, or remove content that we determine, in our sole discretion, to be illegal, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that infringes on the intellectual property rights of any party or violates these Terms of Service.

You agree that your comments do not infringe upon any third-party rights, including copyrights, trademarks, privacy rights, personality rights, or other personal or proprietary rights. You also agree that your comments will not contain defamatory, illegal, abusive, or obscene material, nor will they contain computer viruses or other malicious programs that could in any way affect the operation of the service or any related website. You may not use a false email address, impersonate any person other than yourself, or otherwise mislead us or third parties as to the origin of the comments. You are solely responsible for the comments you make and their accuracy. We are not responsible for comments posted by you or by third parties.

• SECTION 10: PERSONAL INFORMATION

The submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: READ PRIVACY POLICY.

• SECTION 11: ERRORS, INACCURACIES, AND OMISSIONS

From time to time, there may be information on our site or within the Service that contains typographical errors, inaccuracies, or omissions related to product descriptions, prices, promotions, offers, shipping charges, delivery times, and availability.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the service or any related website is inaccurate, at any time and without prior notice (including after you have submitted your order).

We do not undertake to update, modify, or clarify the information on the Service or any related website, including, without limitation, pricing information, unless required by law. No specified update date or update posted on the Service or any related website should be taken to indicate that all information on the Service or any related website has been modified or updated.

• SECTION 12: PROHIBITED USES

In addition to other prohibitions set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or ordinances; (d) to infringe or violate our intellectual property rights or those of third parties; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against others on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to send false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that affects the functionality or operation of the Service or any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to send spam, phishing, pharming, pretexting, spidering, crawling, or scraping; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

• SECTION 13: DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, or secure, or that it will be error-free. We do not guarantee that the results obtained from using the Service will be accurate or reliable.

You agree that we may occasionally suspend the Service for indefinite periods or terminate the Service at any time, without prior notice.

You expressly agree that your use of the Service—or your inability to use it—is at your own risk. The Service and all products and services provided to you through the Service are provided (unless we expressly state otherwise) “as is” and “as available” for your use, without any representations, warranties, or conditions of any kind, whether express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

Under no circumstances shall FLOR DE CAÑA EXPERIENCIA MÉXICO, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any direct, indirect, incidental, punitive, special, or consequential injuries, losses, claims, or damages of any kind, including, but not limited to, loss of profits, loss of revenue, loss of savings, loss of data, replacement costs, or any similar damages, whether based on contract, tort (including negligence), strict liability, or otherwise, arising out of your use of any of the Services or products purchased through the Service, or any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or made available via the Service, even if advised of the possibility thereof. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

• SECTION 14: INDEMNIFICATION

You agree to indemnify, defend, and hold harmless FLOR DE CAÑA EXPERIENCIA MÉXICO and its parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third party due to, or arising out of, your breach of these Terms of Service or the documents incorporated by reference herein, or your violation of any law or the rights of a third party.

• SECTION 15: SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service; such determination shall not affect the validity and enforceability of the remaining provisions.

• SECTION 16: TERMINATION

The obligations and responsibilities assumed by the parties prior to the termination date of this agreement shall remain in effect thereafter for all purposes.

These Terms of Service will remain in effect at least until either you or we terminate them. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or by ceasing to use our site.

If, in our sole discretion, you fail to comply with, or we suspect you have failed to comply with, any term or provision of these Terms of Service, we may also terminate this agreement at any time without prior notice, and you will remain liable for all amounts due up to and including the date of termination; or, as a result, we may deny you access to our Services (or any part thereof).

• SECTION 17: ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in connection with the Service constitute the entire agreement and understanding between you and us, and govern your use of the Service; they supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguity in the interpretation of these Terms of Service shall not be construed against the drafting party.

• SECTION 18: GOVERNING LAW

These Terms of Service and any separate agreement under which we provide Services to you shall be governed by and construed in accordance with the laws of Mexico.

• SECTION 19. CHANGES TO THE TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right to update, modify, or replace any part of these Terms of Service at our sole discretion by posting updates and changes on our website. It is your responsibility to check our website periodically for any changes. Your continued use of or access to the website or the Service following the posting of any changes to the Terms of Service constitutes acceptance of those changes.

• SECTION 20: CONTACT INFORMATION

Questions regarding the Terms of Service should be sent to experienciamx@flordecana.com.

Our contact information is listed below:
FLOR DE CAÑA EXPERIENCIA MÉXICO
experienciamx@flordecana.com
EMILIO CASTELAR 149 - C, POLANCO, Mexico City, 11550
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